FAQ's

I placed an order, what happens next?

Thank you for your order! Our team will review your order and any special requests and reach out to you with a digital proof within 1 business day. You will have the opportunity to make any amendments, we will not move onto the next step until you're 100% happy. 

Please ensure all spelling, punctuation and details regarding your order are correct. Once its been sent to production we are unable to make any changes.

Once you have approved your digital proof we will send it to production and then dispatch to you! If you have selected pickup, we will email you as soon as your order is ready. 

How long will my order take to make?

Depending on the product we may take from 1 business day to 4 weeks.

Please see product description for accurate guides on turnaround times. Alternatively you may view a detailed guide in the 'Our Process' tab on the site. 

What colours are available?

We usually stock a variety of colours onsite including:

- Mirror colours: Gold, Silver, Rose Gold (Our RG is a pink tone), Gunmetal

- Solid Colours: Gloss & Matte white, Gloss & Matt Black, Red, Green, Royal Blue.

- Pastel Colours: Blue, Pink, Peach, Purple, Yellow, Mint Green. 

- Glitters Colours: Gold, Silver, Dark Grey, Red, Green, Pink, Blue.

- Plywood (Ours is a light coloured lightweight material)

We are able to source many other materials so please contact us if you have any special requirements!

Can I pickup my order?

Absolutely! Please select pickup at checkout and we will email you once your order is ready to be collected to arrange a time that suits you. 

Do I need to pay any taxes?

All orders in Australia are inclusive of GST. 

Orders outside Australia may be subject to additional fees and charges. International buyers are responsible for any customs duties, taxes, VAT, brokerage fees or tariffs levied after the initial Australian postage. These charges vary by country. Please check with your country's customs office regarding additional charges. Please also contact us for a shipping quote prior to placing your order.